IT Support Analyst - Clarence Headquarters

IT Support Analyst - Clarence Headquarters

SD LogoOur Clarence, NY, headquarters is currently looking for ambitious, self-motivated, and passionate candidates interested in starting a long-term career in our growing, fast-paced business and supporting our mission to exceed our customers’ expectations with the highest degree of quality and customer service.

If you have a desire to work for a progressive, growing company and want to learn and grow professionally, then we'd like to meet you!

Job Information
Title IT Support Analyst
Description See Primary Responsibilities below
Hours Full time
Primary Responsibilities
  • Tier 1 Help Desk support:
    • Monitoring Help Desk phone support line, x3333
    • Utilize Help Desk (SpiceWorks) software on a daily basis to ensure that all new issues are entered, reviewed and/or escalated in a timely manner according to Seal & Design Inc. expectations
    • Perform software troubleshooting using remote desktop utilities (TeamViewer)
  • Tier 2 Help Desk support:
    • Network troubleshooting (Meraki and Extreme)
    • Server setup and patching (Windows Server 2008, 2012, 2016)
    • User account creation and management (Active Directory)
  • Assisting in purchasing, tracking and deploying all computer software and equipment, including but not limited to computers, servers, printers and mobile devices
  • Creating documentation for the Help Desk knowledge base, and also supporting documents used to standardize support processes and IT policies; maintaining the site hardware and network map
  • Performing software installs and updates as needed
  • Performing maintenance and assisting with the troubleshooting of all peripheral equipment, such as printers, hand scanners and AV devices
  • Helping with other discretionary projects to improve reporting, workflow and/or efficiency of the IT Team
Qualifications
  • Management Information Systems, Computer Science or equivalent degree from an accredited institution
  • Previous experience working in a Help Desk or tech support environment
  • Demonstrated proficiency and desire to deliver excellent customer service
  • Strong written and oral communication skills; attention to detail
  • Working knowledge of Microsoft Office suite, including MS Visio and/or MS Project
  • Working knowledge of Google products (G-suite)
  • Experience with Windows 7/8/10; Mac OS X, Linux and/or Windows Server a plus
  • General knowledge of database concepts, MS SQL, and/or ERP solutions
  • General knowledge of computer programming
  • Valid driver license and ability to travel to Canada
  • U.S. citizenship or green card holder
Benefits
Seal & Design offers a clean working environment and a comprehensive compensation and benefits package including health, dental, life insurance, paid time off, holidays, 401(k) & profit sharing plan, and bonuses.