IT Support Analyst

IT Support Analyst - Clarence Headquarters

SD LogoOur Clarence, NY, headquarters is currently looking for ambitious, self-motivated, and passionate candidates interested in starting a long-term career in our growing, fast-paced business and supporting our mission to exceed our customers’ expectations with the highest degree of quality and customer service.

If you have a desire to work for a progressive, growing company and want to learn and grow professionally, then we'd like to meet you!

Job Information
Title IT Support Analyst
Description See Primary Responsibilities below
Hours Full time
Primary Responsibilities
  • Manage helpdesk level 1 - computer issues, software installs, remediate malware, communicate with IT vendors for problem resolution, as necessary
  • Deploy new computers and setup new users
  • Maintain Citrix VMs
  • Install patches on servers as necessary, monitor WSUS for client update status
  • Manage and maintain active directory environment
  • Manage network infrastructure and monitor network health
  • Manage document management server
  • Monitor and replace printer toner, request maintenance as necessary
  • Monitor and maintain VoIP & other communication systems
  • Travel to Toronto and Syracuse divisions to provide occasional support
  • Bachelor's Degree in Information Systems or related field from an accredited school
  • Minimum of 2-3 years' experience working in an IT support role
  • Demonstrated ability working with Microsoft products (Server 2008+, Exchange Server, Windows 7+, Office 365)
  • Proficiency in all current operating systems and network concepts
  • Working knowledge of database concepts and ERP solutions
  • Ability to analyze computer programming and related issues
  • Strong communication and customer service skills
  • Valid driver license and ability to travel to Canada
  • U.S. citizenship or green card holder
Seal & Design offers a clean working environment and a comprehensive compensation and benefits package including health, dental, life insurance, paid time off, holidays, 401(k) & profit sharing plan, and bonuses.